Refund policy

1. Explicit Customer Agreement (Checkout Consent)

By completing a purchase on Clazo.shop, you affirmatively acknowledge and agree that:

  • You have read and accepted these Terms of Service and the Refund Policy
  • All sales are final and non-refundable, except for verified fulfillment errors
  • You authorize the charge to your selected payment method

This agreement is recorded at checkout and may be used as evidence in the event of a dispute.

2. Orders, Acceptance & Verification

All orders are subject to acceptance and verification. We reserve the right to:

  • Refuse, cancel, or limit any order
  • Request additional verification (e.g., ID, billing confirmation)
  • Cancel orders suspected of fraud or unauthorized activity

Orders cannot be modified or canceled once submitted.

3. Pricing & Payment Authorization

All prices are listed in USD and may change without notice.
The price charged is the price in effect at the time your order is received and accepted.

By purchasing, you:

  • Confirm you are authorized to use the payment method
  • Authorize us to charge the full amount
  • Agree not to dispute legitimate charges in violation of these Terms

4. All Sales Final — Limited Exception

All sales are final. We do not offer refunds, returns, or exchanges except in verified fulfillment error cases:

  • Incorrect item shipped
  • Missing item(s)

Strict requirements:

  • Contact us within 48 hours of delivery confirmation
  • Provide order number + photo/video evidence (including packaging)

If approved, Clazo.shop will determine the remedy (replacement or refund) at its sole discretion.

5. Risk of Loss & Delivery Confirmation

All orders are shipped under a shipment contract.
Risk of loss and title transfer to the customer once the order is delivered to the shipping carrier.

For dispute purposes:

  • Carrier tracking and delivery confirmation constitute proof of fulfillment
  • Delivery to the address provided at checkout is considered successful delivery

We are not responsible for:

  • Lost or stolen packages after delivery
  • Delivery issues caused by incorrect addresses provided by the customer

6. Shipping & Fulfillment Evidence

We maintain records of:

  • Order details and timestamps
  • Payment authorization
  • Shipment tracking numbers
  • Delivery confirmation from carriers

These records may be submitted as evidence to payment processors (e.g., Stripe, card networks) in the event of a dispute.

7. Product Accuracy Disclaimer

You acknowledge:

  • Product colors and appearance may vary due to screens or lighting
  • Sizing/fit is the customer’s responsibility

These do not qualify as defects or grounds for disputes.

8. Chargebacks, Fraud & Dispute Policy

By purchasing from Clazo.shop, you agree:

  • To contact us first at management@clazo.shop before filing a dispute
  • Not to initiate chargebacks for reasons that violate these Terms

In the event of a dispute:

  • We will provide evidence of order confirmation, policy acceptance, and delivery
  • Claims inconsistent with this agreement may be considered fraudulent or abusive

Where permitted by law, you agree to be responsible for:

  • Chargeback fees
  • Administrative and recovery costs

We reserve the right to:

  • Deny future transactions
  • Block accounts or associated information linked to abusive disputes

9. Limitation of Liability

To the maximum extent permitted by law, Clazo.shop is not liable for:

  • Indirect or consequential damages
  • Shipping carrier delays or failures
  • Losses exceeding the amount paid for the product

10. Governing Law

These Terms are governed by the laws of Puerto Rico and applicable United States law.

11. Contact Information

Clazo.shop
Email: management@clazo.shop